User flow

What your user sees, step by step.

The hosted flow at /verify/?token=… shows only the steps your workflow needs, in order. Branches in the workflow can add or remove steps while the user is in the flow.

#Steps

1. Consent. Your name and logo, what will be checked, and a link to your privacy policy.
2. Details. Name, date of birth and address, if the workflow needs them and you did not pre-fill them.
3. Document. Choose the country and document type, then photograph the front and back, or upload a file. The camera screen checks framing, blur, glare and lighting before it lets the user take the photo.
4. Selfie and liveness. A live selfie, a head-movement challenge, and an optional colour-flash check against screen replays and deepfakes.
5. Extra steps. Proof of address, email or phone code, NFC chip scan, or a questionnaire, when the workflow includes them.
6. Done. The user is sent to your callback URL.

#Desktop and mobile

Each workflow can run on desktop only, mobile only, or both. On desktop the user can scan a QR code at any step to continue on their phone, and the desktop screen follows their progress.

#Retries

When a photo can't be used (too dark, blurred, glare, wrong side, expired document), the user sees why and how to fix it, and can try again. If you resubmit a session, the new link only asks for the steps you chose.

#Languages

The flow is available in English and Spanish, picked from the browser language.